FREQUENTLY ASKED QUESTIONS

OUR PRODUCTS

What is prebiotic soda?

Our prebiotic soda is a sparkling jamboree of real juice, botanical extracts, and a prebiotic blend of chicory root fiber and apple cider vinegar.

How is your soda different from regular soda?

Jamu offers a deliciously unique alternative to traditional carbonates while delivering gut-friendly and wellness benefits akin to kombucha—without the funk, sweeteners or calories.  Best enjoyed chilled from the can or over ice.

I’m vegan, can I drink your sodas?

Absolutely you can. All our drinks are plant based, as in -  real fruit juice, botanical extracts and flavourings, plant fibre and apple cider vinegar.  The only thing that isn’t plant based is the sparkling water and vitamin C.

What Are Natural Flavourings?

The term "natural flavourings" can be intriguing and may raise suspicion, especially regarding regulations. In the UK, "natural" means that flavourings must be 100% derived from natural sources. If labeled by its source, like "natural lemon flavoring," at least 95% must come from lemons, with the remaining 5% also coming from a natural, plant-based source. So when we choose to use a natural flavour like mint, it's because we’re committed to crafting the best-tasting sodas, and these natural flavourings play a key role in enhancing and balancing the overall profile.

How many calories and why is there sugar content?

We tried making sodas without any sugar or calories but as hard as we tried we never thought the flavour was good enough. Instead we use apple and lemon juice to add a little natural sweetness, and apple cider vinegar to balance everything out. This means our drinks remain a low sugar option with fewer calories. But don’t sweat it too much, our drinks have the same amount of calories as half an apple!

So how much naturally occurring sugar does your soda contain?

5.3g per can.  That’s low, it’s the equivalent to a third of an apple!

Why don’t you use natural (no calorie) sweeteners like stevia in your drinks?

We tried, many times!  And eventually we had to throw in the towel because in all honesty it just tastes weird. Not gonna lie. We’re all about embracing balance, that means healthy all-natural ingredients (including a small amount of naturally occurring sugar) with great flavour, and fizz.

Are your drinks HFSS and School Compliant?

Yes!

Can I drink your soda every day?

Of course, we do!  It’s our favourite afternoon pick-me-up, evening tipple, or late night replenisher. Plus, just two cans deliver the recommended daily prebiotic benefits, with calories equivalent to just one apple. Cheers to that!

Do your sodas have any known allergens?

Our sodas are made without any common allergens, and we consistently monitor government updates regarding allergen safety. However, since we use natural botanical extracts, there is a slight chance that some individuals may have sensitivities. We always recommend that customers review the ingredient list on the back of each can to ensure it aligns with their dietary needs and preferences. 

Where can I learn more about prebiotics and gut health?

Over the years we’ve written a huge amount about gut health, wellbeing and also the impact of our modern lifestyles on our connection to nature. These 3 deeply interconnected things lie at the heart of our mission and what we’re passionate about.  Visit our website to explore articles, insights and information that delves deeper.

OUR WEBSHOP

How do I resolve an issue with an online order?

Eeeek, sorry you’re having an issue. Drop us an email at hello@wearejamu.co.uk and someone will respond.

How do subscriptions work?

Subscribers get 10% off as a thank you for your continued loyalty

Swap flavours or pause subscription anytime

Delivered every 30 days - let us do the heavy lifting.

Cancel anytime.

If you choose to cancel before your second order, you will be charged the difference of the one-time purchase price.
If you want to cancel or make a change to your subscription, your order confirmation emails have links to your order. You can manage your subscription from there or get instant access.

What is your return policy?

If you’re unhappy with your order, please let us know the reason and we will refund you. 

We aim to learn and improve so your discreet feedback is always appreciated.

ABOUT US

What are your Sustainability and Brand Values?

Recognising that pretty much everything we do in industry has an impact whether environmental or on a social level means that even the smallest decisions we make are considered. We’re big on minimising the superfluous components of our marketing and supply chain while upholding ethical and sustainable standards throughout the company.  All our packaging is plastic-free, recyclable and from a sustainable source and we’re committed to rewilding our natural habitats, pledging 1% of sales to restore UK seagrass and support ocean ecosystems.

Can I be a Jamu brand ambassador?

Sure.  We’re always open to creative collabs and partnering with folk who genuinely love our drinks and want to help us spread the love.  Drop Tahi an email: tahi@wearejamu.co.uk

Haven't found the answers? Please get in touch with our friendly customer service.

Contact Us